Please come early to allow you and your group time to check-in. If you have not arrived five minutes before the start of service, your reservation may be offered to another party waiting on stand-by.
You and your group may need to wait in line to check-in. Please ensure you bring a copy (digital or printed) of your confirmation email as proof of your reservation on check-in.
When you enter the building, sanitize your hands. Please wear a mask to protect yourself and everyone around you. If you do not have a mask, one will be provided to you. People not required to wear a mask are:
- Children under the age of two.
- Those who are unable to place, use, or remove a face covering without assistance.
- Those with mental or physical concerns or limitations, or any other protected ground under the Alberta Human Rights Act, that prevent them from wearing a face covering.
- Those with medical conditions.
Once you have successfully checked-in, you and your group will be escorted to your pod by a member of the Hospitality team. Please keep your group together, stay within your pod and practice physical distancing between other groups.
Once service concludes, seating areas will be dismissed in an orderly and controlled fashion. Please follow the instructions given and wait until your section is dismissed before leaving the auditorium. Please exit the building immediately. This will ensure bottlenecks do not occur and that traffic flow is managed appropriately while maintaining physical distance.